Residential

Marketing & Advertising Vacancies: Creating listings, taking photos, and promoting vacant units across various platforms. 

Tenant Screening: Conducting background checks, credit checks, employment verification, and previous landlord references. 

Lease Agreement Preparation & Execution: Drafting, reviewing, and signing lease agreements, ensuring they comply with local laws (e.g., Ontario's Residential Tenancies Act). 

Move-in/Move-out Procedures: Facilitating tenant transitions, including inspections, key handovers, and security deposit handling. 

Tenant Communication: Serving as the primary point of contact for tenants, addressing inquiries, concerns, and complaints. 

Lease Renewals: Managing the renewal process, including negotiations and updating terms. 

Eviction Management: Handling the legal process of evicting tenants when necessary, in compliance with landlord-tenant laws.

Rent Collection: Collecting rent and other fees from tenants, tracking payments, and sending notices for late payments. 

Budgeting & Financial Reporting: Creating and adhering to property budgets, and providing regular financial reports (e.g., income statements, expense reports, cash flow statements) to property owners. 

Expense Management: Paying property-related expenses, including mortgages, utilities, property taxes, insurance, and vendor invoices. 

Security Deposit Management: Holding and managing security deposits in compliance with regulations, and handling deductions and refunds.

Routine Maintenance: Overseeing and scheduling regular maintenance tasks (e.g., landscaping, common area cleaning, HVAC filter changes). 

Repair Coordination: Receiving and responding to tenant maintenance requests, diagnosing issues, and coordinating with qualified contractors and vendors for repairs. 

Emergency Services: Providing 24/7 emergency contact and response for urgent repairs (e.g., burst pipes, power outages). 

Preventative Maintenance Planning: Developing and implementing schedules for proactive maintenance to prevent costly future repairs and extend asset life. 

Vendor Management: Vetting, selecting, and managing relationships with reliable and cost-effective contractors, service providers, and suppliers.

Adherence to Laws: Ensuring the property and all operations comply with federal, provincial (e.g., Residential Tenancies Act, Fire Code, Electrical Safety Code), and municipal laws and bylaws. 

Health & Safety: Ensuring the property meets health and safety standards for tenants and visitors. 

Insurance Management: Managing property insurance policies and handling claims if necessary. 

Record Keeping: Maintaining meticulous records of leases, financial transactions, maintenance requests, and communications.

Inspections: Conducting regular property inspections (e.g., move-in/move-out, periodic, drive-by) to ensure property condition and tenant compliance. 

Property Enhancements: Recommending and overseeing capital improvements or renovations to enhance property value and appeal. 

Market Analysis: Keeping abreast of market conditions, rental rates, and property values to advise owners on optimal pricing and investment strategies. 

Reporting to Owners: Providing regular updates, performance reports, and strategic recommendations to property owners.